Shipping information

Next Day Delivery £4.80

Estimated arrival 1 – 2 days after purchase. If purchased on a weekday before 2:00pm you will receive it next day.

Free next day shipping over £50

Free next day shipping for orders over £50, applies automatically. The only case this won't apply is if an item has a fixed shipping charge which will be explained in the product description.

Collection free

From our store in Swans Yard, Shaftesbury, Dorset, SP78JQ. Please add a note for when you can collect. Weekend collections are not always possible.

Our promise

All of our parcels and deliveries come in plastic free, eco friendly packaging which is always recyclable and often compostable too!

Dispatch time

We send off our parcels Monday – Friday. Any orders we receive before 2:00pm on a weekday will be sent the same day. Orders received after 2:00pm may be sent the same day but most likely the following working day.

Returns

Refund upon arrival

If you aren’t satisfied with your order then the first step is to contact us via email forget.me.not.eco@gmail.com

We have a 14 day return policy. If you purchased your order online you may return up to 14 days after the order date for a full refund. We will provide you with a return address (this is also on your postage label), please keep everything packaged and once the order has returned we can issue a refund (excluding shipping costs).

If you purchased your product in store and it is not faulty we can offer you store credit for the amount.

Damaged packages

If your parcel arrived damaged and this has affected the quality of your products then please get in touch and we can either re-send the damaged items or issue you a refund. Picture proof will be required.